We ship to addresses in the United States. Orders ship from US-based fulfillment partners and partner brands.
- Processing: Most orders are processed within 1–2 business days (Mon–Fri, excluding US holidays).
- Delivery: Most orders arrive 3–8 business days after processing. A few items ship directly from partner brands and take longer. When that's the case, the delivery time is listed on the product page.
- Cost: Shipping rates are shown at checkout before you pay. Many items ship free; others carry a shipping charge set by the brand that ships them.
- Tracking: You'll get a tracking number by email when your order ships. Orders with several items may arrive in separate packages from different warehouses.
- Address changes: Please double-check your address. Email us right away if it needs to change. We can't redirect a package once it has shipped.
- Damaged or wrong items: Please inspect your order on arrival and email us photos within 3 days of delivery.
- Lost or delayed packages: If tracking hasn't updated in 10 business days, email support@avalonitservices.com and we'll investigate.
- Delivered but not received: Please report it within 7 days of the delivery date shown by the carrier.
- We don't currently ship outside the United States, or to APO/FPO addresses.