You have 30 days from delivery to request a return.
- Eligibility: Items must be unused and complete, in their original condition and packaging. Worn jewelry and socks can't be returned for hygiene reasons unless they arrived defective or wrong. Items marked final sale on the product page, and gift cards, aren't returnable.
- How to start: Email support@avalonitservices.com with your order number and the reason for the return. We'll reply with return instructions. Please don't send items back without contacting us first.
- Return address: We'll send the return address with your instructions. Some items ship from, and return to, our partner brands' warehouses.
- Change-of-mind returns: You pay return shipping. There is no restocking fee. Original shipping fees aren't refundable.
- Damaged, defective or wrong items: Please inspect your order on arrival and email us photos within 3 days of delivery. We'll send a free replacement or a full refund, and you won't pay any return shipping.
- Cancellations: We can cancel any order that hasn't shipped yet. Email us as soon as possible. If it has already shipped, you can return it after delivery under this policy.
- Refunds: We inspect every return and send approved refunds to your original payment method within 5–10 business days. Your bank may take extra time to post it.
- Exchanges: Return the original item and place a new order.
- TikTok Shop orders: These follow TikTok Shop's return and refund policy. Start the return in the TikTok app.
This policy doesn't limit any rights you have under applicable consumer protection laws.